If you have any issues or feedback, please use the form below to contact us. We reply within 2 business days. Please include your device model, iOS/Android version and the app version.
Open the app, go to Settings and tap Restore Purchases. Use the same Apple ID you bought with.
How do I get a refund?
Refunds are handled by the store you bought from.
- iPhone and iPad: go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and select Request a refund.
- Android: open the Google Play Store app, go to your order history, find the purchase and request a refund. Google lets you do this yourself within 48 hours of buying. See Google’s refund help.
If something went wrong with your purchase, or it has been more than 48 hours on Android, email [email protected] with your order number and we will take a look.
No. Everything happens on your device.
No. EzWipe saves a clean copy and leaves the original untouched.